The Quality Assurance team is enthusiastic about ensuring high levels of quality care and support in nursing homes.
This is underpinned by the NHS contractual responsibilities in relation to the contract management and oversight of commissioned services.
Our team offers guidance and support to nursing homes in Birmingham and Solihull to meet the quality standards and requirements of the NHS and regulators.
Support service
We offer a support service to providers of NHS Continuing Healthcare (CHC), which includes:
- Helping to identify where systems and processes are not effective and where improvements can be made.
- Providing providers with resources, advice, guidance, and information on improving quality in all aspects of service provision.
- Supporting providers to develop and implement an effective quality assurance programme that will provide long term benefits in maintaining the quality of service.
- Linking providers to other teams and resources to support continued improvement.
- Helping to identify the reason(s) for any non-compliance following a Care Quality Commission (CQC) inspection and supporting providers to develop an action plan to enable a return to compliance.
If you are a CHC provider interested in accessing this support, please send an an email to nhsbsolicb.qualitychc@nhs.net.
How we collaborate with providers of CHC
Our team includes staff with considerable professional experience of working with and for health and care services and working successfully with service providers and managers to identify and plan improvements to the quality of their service.
- We will attend meetings with providers of NHS Continuing Healthcare local Authority area Commissioners and operational social care colleagues to support routine opportunities for communication and engagement.
- We will tailor our support specifically to the needs of providers of CHC.
- We may visit providers of CHC to examine how policies and procedures are put into practice.
- We will review documentation currently used by CHC providers.
- We will make recommendations and offer advice to make improvements.
- We will send providers of CHC a written report following our visit, identifying what is going well, and making suggestions to improve quality.
- We will send you a written report following our visit, identifying what is going well, and making suggestions you may wish to consider improving quality.
- We adopt a collaborative approach with the intention of supporting providers.
If you are a CHC provider interested in accessing this support, please send an an email to nhsbsolicb.qualitychc@nhs.net.