Quality assurance

ICB Quality Assurance in Nursing Homes

The Quality Assurance Team is enthusiastic about ensuring high levels of quality care and support. This is underpinned by the NHS contractual responsibilities in relation to the contract management and oversight of commissioned services.

Our team offers guidance and support to Birmingham and Solihull (BSol) nursing homes to meet the quality standards and requirements of the NHS and regulators.

Support service

We offer a support service which includes:

• Helping identify where systems and processes are not effective and where improvements can be made.
• Providing you with resources, advice, guidance, and information on improving quality in all aspects of your service provision.
• Supporting you to develop and implement an effective quality assurance programme that will provide long term benefits in maintaining the quality of your service.
• Linking you to other teams and resources to support continued improvement.
• Helping you to identify the reason(s) for any non-compliance following a CQC Inspection and supporting you to develop an action plan to enable you to return to compliance.

How we collaborate with providers 

There are a number of ways in which we collaborate with providers:

• We will attend meetings with locality-based providers, commissioners, and operational social care colleagues to support routine opportunities for communication and engagement.
• We will discuss with you the areas you require help with.
• We will tailor our support to meet your specific needs.
• We may visit your service to look at how policies and procedures are put into practice.
• We will review documentation currently in use at your service.
• We will make recommendations and offer advice to make improvements.
• We will send you a written report following our visit, identifying what is going well, and making suggestions you may wish to consider to improve quality.
• We adopt a collaborative approach with the intention of supporting providers.

Our team includes staff with considerable professional experience of working with and for health and care services and working successfully with service providers and managers to identify and plan improvements to the quality of their service.

Further information

If you would like more information about the BSol Quality Team, please contact nhsbsolicb.qualitychc@nhs.net.